Visitor
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1 Message
Xfinity suppoer
I would like to direct message support. My internet drops constantly throughout the day on all of my devices. I have gone through the Xfinity Assistant many times and it comes back on so the assistant thinks it's all fine. It generally goes out from 2-5 minutes at a time.
XfinityArmand
Official Employee
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2.1K Messages
3 days ago
Hi there @user_gcp07o! Thank you so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to get things ironed out for you. We completely understand how incredibly frustrating it is to have your internet drop multiple times a day across all devices, especially when the automated assistant indicates no problem after it temporarily reconnects. When you are ready, please feel free to shoot us a private message with your details so that we can get to work on this right away for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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