$0 credit limit

I am trying to upgrade a phone on my plan and I am getting an error saying I have $0 credit limit. I was told to contact equifax about this to increase it. I am not sure what they could do but I called anyways and they said there is nothing wrong on their end. I have messaged and called many agents and they all give me the run around. One agent even told me I need a credit score over 850. I didn't know that was possible. Please give me some real help.

[Edited: "Personal Information"]

Responses

XfinityShawn

Official Employee

•

1.5K Messages

6 days ago

user_i7v33k My team can look into your upgrade concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

XfinityMartyR

Official Employee

•

2.1K Messages

3 days ago

user_i7v33k Thanks again for reaching out! I'm glad we were able to get you in touch with the Xfinity Mobile Escalation team to help resolved your concerns. Take care!

0

Devices

user_i7v33k

$0 credit limit

XfinityShawn

XfinityMartyR

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