Visitor
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2 Messages
2 months waiting for a replacement cell
i received a broken replacement with Xfinity care, I sent the device back expecting anorher one right away and its been 2 months, now my broken phone is not working at all and I still haven't received the replacement, I am ready to switch companies but I need a number from you guys to be able to keep my number.
Please help!!!
XfinityKei
Official Employee
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2.7K Messages
7 days ago
@user_pfr96 Our team is here to help! Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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