300 off phone

@XfinityAmandaB​ 

Hello, yes I am a member. It does say redeemed but I have not used it.

Thank you for the information @user_7plkms. Have you tried placing the order again after clearing cache and cookies?

I just tried that and it still didn’t work.

Thank you for trying @user_7plkms. We can take a look at the Membership Reward and see what could be causing the error. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it