300 off phone

I received the promo for $300 off a new phone. When I use the code at checkout I get an error message saying “unable to apply code.” I have not used the code before. What am I doing wrong?

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XfinityAmandaB

Official Employee

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3.2K Messages

2 months ago

user_7plkms Thank you for reaching out for help with this offer code. The $300 off phone offer is a benefit we offer our Xfinity members. If you are a member, I would start by checking the status of the offer in your benefits. Does the offer show redeemed?

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user_7plkms

Visitor

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3 Messages

@XfinityAmandaB

Hello, yes I am a member. It does say redeemed but I have not used it.

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2 months ago

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XfinityJeff

Official Employee

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993 Messages

Thank you for the information @user_7plkms. Have you tried placing the order again after clearing cache and cookies?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_7plkms

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3 Messages

I just tried that and it still didn’t work.

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2 months ago

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XfinityJeff

Official Employee

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993 Messages

Thank you for trying @user_7plkms. We can take a look at the Membership Reward and see what could be causing the error. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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2 months ago

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user_7plkms

300 off phone

XfinityAmandaB

user_7plkms

XfinityJeff

user_7plkms

XfinityJeff

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