Abysmal Customer Support Experience

For context, I am trying to switch over from ATNT, went in-person to a store on Friday and got both Xfinity wifi and mobile along with the new 17 pro on the trade in offer. I never received a confirmation email so I reached out to support. Each person I reached out to gave me a different date for delivery. With some stating that they would ensure I get a confirmation email the next day and my phone being delivered the day after that.

After not receiving any confirmation, I then spoke to a representative on Sunday that told me that the order I made in the store wasn't processed properly and I would have to cancel it and reprocess the order. I agree to do it because again I have no indication anywhere on my account of the order, other than my printed receipt from the store. They ensured me that this would be a 15 minute process but this led to over 4 hours on the phone with support on Sunday because they weren't able to "verify" the order. I get spun around different teams IE sales, verification, etc. until I'm finally told by one representative that there was nothing wrong with even my original order and the first rep was wrong to cancel it. She ensures that she is going to get my order processed and that I will be compensated accordingly for the time spent. I am obviously upset but glad that I don't have to spend any more time on it.

I then receive another call from support on Monday telling me the same thing that my phone order is pending and needs verification for fulfillment. I explain the entire debacle to the agent very calmly saying that I was ensured that my order was taken care of, he assures me that they just need to do this step and again it would take no longer than 10 minutes. I am then left on hold for an hour until I finally hang up. I then have to spend another 2 hours on top of that to just get confirmation that the first person that called me just lied once again due to lack of information or whatever else. So in totality I have spent over 10 hours just trying to place a simple order for the new iphone, I had no idea that this would be such an arduous and painstaking process. Really regretting my decision to switch to xfinity now, don't think I'll be a customer for long this is absolutely the worst customer service experience I have ever had. Still haven't received a confirmation email for my order.