all recent contacts missing after migrating to yahoo

Hello,

I migrated to yahoo mail and all was well. I then had trouble sending text message from my iphone to my new email (I was using ...@comcast.net. I read somwhere to delete the comcsat email account from my phone which I did..... I was then able to get my email messages. However, since I did that, my contacts on my phone have been replaced with some old contact list. I cannot find my most recent contacts anywhere... not in the icloud and can no longer just access my old email account on comcast (to try to download a csv file)... I tried doing it from yahoo and it is just this old list.... How can I recover my most recent contacts and get rid of this old list? Thank you.

Responses

Oldest First

Selected Oldest First

XfinityAbby

Official Employee

•

916 Messages

1 day ago

Hello @user_srnhr4 thank you for reaching out on our community forum. I know how important it is to have your contacts list. Did you lose the contacts in your phone or the contacts in your email?

5

0

user_srnhr4

New Poster

•

6 Messages

Contacts on my phone. I did not have them backed up to iCloud.

Like

Reply

20 hours ago

0

XfinityRoberto

Official Employee

•

2.3K Messages

Is your mobile service with us or another provider? The email migration to the Yahoo server should have not affected your mobile contacts.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

15 hours ago

0

XfinityAirelle

Official Employee

•

3.3K Messages

user_srnhr4

Hi there! Based on what you've described, it actually sounds like the contact issue may be related to how your contacts were being synced on the iPhone rather than the email migration itself.

A few questions that may help narrow this down:

Were your contacts originally being synced through your Comcast email account, iCloud, Yahoo, Google, or another account?
When you go to Settings > Contacts > Accounts, what accounts are currently listed there?
If you select your Yahoo account, is the Contacts toggle turned on?
When you open the Contacts app and tap Lists in the upper-left corner, do you see multiple contact lists available?

What may have happened is that when the Comcast account was removed from the iPhone, the contacts associated with that account were also removed from the device. If those contacts were stored on the Comcast account and not synced to iCloud, Yahoo, or another service, that would explain why you're now seeing an older contact list instead.

Let's start with the questions above and we'll see if we can determine where those contacts were being stored before they disappeared.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

12 hours ago

0

user_srnhr4

New Poster

•

6 Messages

Sorry, I thought I answered earlier, but my reply is not showing here. I agree with what you think happened........

. I don't think my contacts were being synced prior to this --- I wasn't using ICloud, just gmail and comcast email

.Under contacts app I see Contact Accounts:

Icloud, Gmail, Yahoo!, Comcast -- but the Comcast account only shows 'Mail' (not contacts, calendars).

. The contacts toggle is on under Yahoo account

. under Lists I see All contacts 70, All Yahoo! 70, All Icloud 0

thank you...

.

Like

Reply

10 minutes ago

0

Devices

user_srnhr4

all recent contacts missing after migrating to yahoo

XfinityAbby

user_srnhr4

XfinityRoberto

XfinityAirelle

user_srnhr4

New to the Community?