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Another "Free" iPad post
Hi everyone. I fell for the free "iPad" offer (you'll find other posts here about the same thing). Had a phone call in January with Xfinity support to discuss my home internet service, rep pushed the offer.
During the call, I explicitly stated multiple times that I did NOT want an Xfinity Mobile Line. Rep pushed the offer, said I wouldn't get a mobile line, would get a "free" iPad, and it would also lower my monthly home internet bill. Read the fine print later on and noticed they were disingenuous and that the plan WOULD have me incur a Xfinity mobile line that I would have to pay for after 3 months, and the "free" iPad required that I pay up to two years on the Xfinity Mobile line to have a SIM card in said iPad. Contract said I had 30 days to cancel, so on the same day, jumped back on the phone with them and requested cancellation of the Mobile Line, and to stop the sending of the iPad. They initiated the cancellation of the mobile line, which I got a confirmation for, but they could not stop the iPad since it had been processed for shipment already. I received a box with the iPad shortly after this.
Fast forward to now. All of the support phone numbers are now removed from the website. I have had three separate occasions where I chatted with Xfinity assistant and got a human agent 1 time. Each time, I have been assured that they would email me a return label for the iPad. Not one time has it come to fruition. This is from the chat transcript I saved with the human agent:
Agent (01:53 am): Thank you for waiting. I really appreciate your patience over the chat. We really appreciate your business and loyalty with us
Agent (01:54 am): I have successfully updated your account for label you will get confirmation on your end within 2-3 hours
nullAgent (01:56 am): You will get it though email
This happened on 02/05/2025. Still no return label and now the Xfinity assistant won't forward me to a human agent. I am at my wit's end. I don't think Xfinity wants this iPad back. The only thing that is driving me to make this post is to prevent them coming after me later to say I didn't complete my cancellation since I never returned the iPad.
XfinityBillie
Official Employee
•
3.1K Messages
3 days ago
@jferna11 Thank you for taking the time to reach out to us here on our Xfinity Forums. This is never the experience we want for our valued customers. Our team would be more than happy to help you sort out the concern regarding the iPad and how to return it. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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