1 Message
Anticipating trade-in letdown
I am a new XFINITY Mobile customer with two new lines and trading in two devices via the iPhone 16 On Us promo. Trading a 13 Pro Max and a Z Fold 4. My issue started when I realized I have ZERO signal at work. My phone is in SOS Mode all day. I attempted to call several times only to get lost in the automated maze and never getting my issue directly addressed. Heavy push to use XFINITY Assistant. That’s no better. Given generic reboot instructions over and over. Eventually I called to cancel my service but a rep (actually got one…) told me she’d have a tech look into the tower by my job and she would call back. She never did. The net time I got a live rep, I expressed concern over this run around causing me to be delayed in trading my phone in if I were to stay. They said USPS Ground Advantage would get it to the destination in 3 days and not worry. I shipped the phones 10/7/24. Due date is 10/11/24. Tracking has them arriving 10/15/24 😡 I’m screwed huh?
XfinityDena
Official Employee
•
2.5K Messages
1 month ago
@Uppercase_J
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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