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SeattleBeardMatt
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3 Messages

Monday, July 14th, 2025

App Security Code Texts Not Coming Through

I just moved from AT&T to Xfinity Mobile (iPhone) - since I activated late last week, I noticed that some sites/apps that require you to enter a text code - those texts are no longer coming through. And I'm having to use a different method (email or phone).

All personal texts work great, it just seems like something is blocking these certain "numbers" from texting me. Has anyone else ever run into this?

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28 days ago

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XfinityBillie

Official Employee

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3.6K Messages

28 days ago

 

SeattleBeardMatt Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand how frustrating it would be to have to use email to authenticate. I love being able to just grab the code quickly via text instead of waiting on an email. Have you already checked that you don't have any spam settings enabled that may be causing you to not receive those authentication texts? Are you not receiving any of the codes, or just from specific sites/apps?
 

 

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SeattleBeardMatt

3 Messages

Good morning Billie. Ironically, Xfinity is now one of the senders that I can't receive! The other is for Charles Schwab (weird mix, I know). I do receive them from others, so it's interesting that it's just these two.

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28 days ago

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XfinityBillie

Official Employee

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3.6K Messages

 

SeattleBeardMatt Thank you for confirming that you are receiving some of the texts. It's definitely odd that you are not receiving the onces from us! I'd like to get a look at the account and see what's going on and how we can get this resolved. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it



 

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28 days ago

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