Apple Watch discount reward not working

I got on the Xfinity app this morning and saw platinum members can get $300 off an Apple series 11 smart watch and the offer expires on 3/5/2026.

But when I click on “get started” it takes me to my platinum rewards page and the $300 off an Apple series 11 watch does not show up. I tried on the app and on the computer and that reward doesn’t show up.

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XfinityAdrienne

Official Employee

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1.8K Messages

7 days ago

Good Morning, @user_jsc85! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience when attempting to redeem the reward, and we would be happy to work with you. Are you still having trouble viewing the reward for the watch? If so, did you clear your browser cache/cookies? And then attempt again? Please let us know.

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user_jsc85

Regular Visitor

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6 Messages

Yes the reward itself still isn’t showing up under my list of rewards to redeem it. I have tried accessing it on a computer, my phone and through the xfinity app.

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7 days ago

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XfinityAdrienne

Official Employee

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1.8K Messages

Gotcha, thank you so much for sharing that detail with us @user_jsc85! Can you please send us a DM to dive further into the account?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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7 days ago

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user_jsc85

Regular Visitor

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6 Messages

just sent you a message

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7 days ago

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user_jsc85

Regular Visitor

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6 Messages

9 days ago

Here is a screenshot of the reward on the main page

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user_jsc85

Apple Watch discount reward not working

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