Hello @user_prz3uq, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. To clarify, so i know how to better assist you, are you saying the Apple feature which is family sharing is not working? Are you trying to add a watch without a data plan?
@XfinityChelseaB yes you are unable to have a cellular watch for children through the family sharing. It is blocked by xfinity and says in all of the information that xfinity does not allow for family sharing. The only way to track my disabled child is to buy him a phone and have a cellular watch attached to it just for him. But before I was able to use just a watch. He is disabled and will never use a phone is it a waste of money for me. All because we were told the cellular watch would transfer over from Verizon and it didn’t had we known we would have never changed plans.
user_prz3uq - Thank you so much for your feedback—we truly appreciate you taking the time to share it. To better assist you, could you please clarify which family sharing program you're referring to? We want to make sure we fully understand your concern, so we can provide the most accurate and helpful support possible.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Victorien
Visitor
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4 Messages
1 month ago
It's absolutely crazy that in 2025, this still does not work.
NONE of the 7 Xfinity Mobile agents we chatted and discussed with were able to provide an answer.
That's how you lose customers Xfinity. Well done!
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XfinityChelseaB
Official Employee
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2K Messages
1 month ago
Hello @user_prz3uq, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. To clarify, so i know how to better assist you, are you saying the Apple feature which is family sharing is not working? Are you trying to add a watch without a data plan?
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