U

Visitor

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1 Message

Saturday, May 10th, 2025 2:17 PM

Apple Watch on xfinity. No go

Same issue can not get cellular activated. Have watch line. Paying for it. iPhone 16 plus Apple Watch Ultra 2. Been to store 4 hours. Apple troubleshooter ran diagnostics through my phone. Been to Apple Store 2 hours. Back to store. Store created “TICKET “. Called xfinity 2 more times. No resolution. Bought both same day over 1 month ago. Have tried all the suggestions. Have run the process 50 times at least. [Edited: Language]. 

Official Employee

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1.9K Messages

11 days ago

 

user_4n93m7, Thanks so much for reaching out to Xfinity Support. I am sorry to hear you are having trouble activating your Apple Watch. Were they able to determine if the watch is defective? 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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