Visitor
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2 Messages
Apple Watch Promotion Scam
I recently purchased a new Apple Watch SE 3 under the $300 promotion. There was issues activating the watch and customer support ended up adding the watch to my account as a BYOD, which does not get the promotion. I've told them repeatedly that this is not my issue to solve, and that they should restore the promotion since they activated it incorrectly. All they keep saying is that the promotion cannot be applied now, with no offers to fix the problem they created. Pretty much feel like they've just robbed me of $300 and all they have to say is 'sorry the promotion is gone'. Unacceptable.
XfinityQuemekia
Official Employee
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833 Messages
1 day ago
I am incredibly sorry for the frustrating feeling this situation has caused @unhappy_member. When a new device is incorrectly activated as a (BYOD), our automated system often blocks the promotion because it thinks you didn't purchase the watch from Xfinity. While standard support tools might not allow the promotion to be applied, I'd like to learn more about your situation and provide support.
Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message:
Ensure you are logged in
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