Apple Watch Ultra3 Activation

The watch will not activate. When I try to add the IMEI it says it is not compatible with the network. Which is not correct. They added the watch then it disappeared. I have gone through 4 chat sessions. 2 calls with the business Xfinity Mobile Executive Resolutions,. I am still waiting for the IT team to call me three weeks later. Recently the watch was cancelled then brought back. I was told on the chats that it would be fixed in 30 minutes each time. The team is disorganized and irresponsible with lack of communication between resolutions and tickets. I have several of them. Xfinity team members close them without solving my problem. Month 3 and several more phone calls. Does anyone know if the notice of dispute help?

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XfinityMartyR

Official Employee

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2.9K Messages

18 days ago

Timjim0 Thank you for reaching out! Our Xfinity Mobile Executive Resolutions Team is the highest escalation path we have for Xfinity Mobile issues. I would recommend touching base with your caseworker for an update.

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Timjim0

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12 Messages

Highest level is missing in action then. I reached out. The case manager was supposed to follow up. Did not. Has not yet. I called, left voicemail and sent two emails. Have not heard back. So not sure if it’s best to just file something at this point with all my time being wasted. I spent another 2 hours just today.

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18 days ago

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XfinityMatthew

Official Employee

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1.3K Messages

If they don't get back to you tomorrow we can email the assigned fix agent and supervisor to request an update.

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18 days ago

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Timjim0

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12 Messages

Please email the assigned agent and supervisor. There is no purpose in waiting. I purchased the watch September 20, 2025. It is still not on the network December 27th 2025. The case manager does not respond to my requests and now a supervisor

may help get me a call with back end support to manually add the watch.

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17 days ago

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XfinityAmira

Official Employee

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4.6K Messages

Timjim0, we hate to know that this issue has been ongoing for so long! My team would be more than happy to assist you with getting this further escalated. I see you have already sent us a Direct Message. Please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but we look forward to further assisting you via that Direct Message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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17 days ago

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Timjim0

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12 Messages

I did not know that it was a forum violation. Do you want me to send this a different way?

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17 days ago

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Timjim0

Apple Watch Ultra3 Activation

XfinityMartyR

Timjim0

XfinityMatthew

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XfinityAmira

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