Visitor
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1 Message
Assistance Needed with Updating Shipping Address
Hello,
I'm having trouble ordering a new phone, as my account still lists an old address from three years ago as the service address. This is also being used as the shipping address.
I would greatly appreciate any help you can provide in updating it.
Thank you,
XfinityThomasA
Official Employee
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2.9K Messages
23 days ago
Hello, and welcome to the Xfinity Forums, user_l6h50j! You've reached the right place for help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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