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Thursday, October 5th, 2023 7:50 PM

Closed

Assurant trade in process time?

How long does it take when you send your phone in for a monthly credit to get processed with assurant? It shows mine was delivered left with individual but haven’t been notified that it’s been looked at and I get my credit. The phone is in great shape so I should get the amount they said. 

Official Employee

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1.1K Messages

1 year ago

Hello @user_8919a4, we appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

1 Message

Why does everything have to be so difficult? Simple question, is it one week, two weeks, a month, six months.

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