For a prepaid Mastercard, the balance isn’t something we’re able to view from our side since it’s managed directly by the card issuer, not through your Xfinity account.
The easiest ways to check your balance are:
Visit the website listed on the back of the card
Call the phone number on the back of the card and follow the prompts
Some cards also let you check by scanning a QR code or creating an online account
If this card was from a promotion, the details on how to check and manage it will be included in the materials that came with it. If you run into any trouble with that, let us know and we’ll point you in the right direction.
XfinityAirelle
Official Employee
•
3.1K Messages
19 hours ago
Hi there! Great question.
For a prepaid Mastercard, the balance isn’t something we’re able to view from our side since it’s managed directly by the card issuer, not through your Xfinity account.
The easiest ways to check your balance are:
If this card was from a promotion, the details on how to check and manage it will be included in the materials that came with it. If you run into any trouble with that, let us know and we’ll point you in the right direction.
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