Visitor
•
1 Message
Bill payment issues
For a tech company this place sure has its issue, I tried to pay for my phone services online and keep getting repeat message of "unable to process transaction, cannot find the account associated with that number" when clearly I can login with it and look up anything else I wanted to. I go into a store personally to pay with my card, they said they'll do it, few days later I see the money refunded because the payment couldnt processed so now my service is shut off, they dont take cash either so cant pay like that, how exactly do I pay my [Edited: "Language"] bill????
XfinityJustinM
Official Employee
•
591 Messages
15 days ago
Hi @user_0jjmm2 , thank you for joining our community forums! We understand that it can be quite frustrating to feel like you have to jump through hoops in aims of completing a task that should be so simple. It sounds like you were using the quick pay mobile service. This feature may have had some trouble that day, I often pay directly from the Xfinity app as my phone is always on me.
The article below shares detailed steps on the ways that you can make a payment for Xfinity mobile. While we do aim for all of our methods to work, we understand that technology sometimes has a bad hair day. In those instances, you have plenty of routes to take. Please circle back to let us know if you were able to successfully submit your payment.
How do I pay my Xfinity Mobile bill?
(edited)
0
0