Visitor
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3 Messages
Billing Disputed
I have never had an active mobile phone line with Xfinity Mobile because unfortunately the phones I ordered were not delivered and Xfinity Mobile failed to correct or even offer to correct the mishap in any way. FedEx confirmed to Xfinity Mobile that the phones were lost in transit, provided a reference number for Xfinity Mobile to file a claim, which Xfinity Mobile refused to do, but Xfinity Mobile continues to illegally bill and steal money from my account. At one point Xfinity Mobile charged my card over the limit, causing my credit to drop and further causing my credit limit with one of my banks to be reduced. The harm Xfinity Mobile is causing me and my family is unconscionable.
Xfinity Mobile failed to deliver the items ordered. Any and all billing is disputed and denied.
XfinityLinda
Official Employee
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2.2K Messages
21 hours ago
We're sorry to hear about your experience, @user_jmxaz6. We can take a closer look into this for you if you'll allow it. If we may, please send a Direct Message with your name and complete service address. We look forward to hearing back from you.
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user_28bk4p
Visitor
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5 Messages
20 hours ago
I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it.
FedEx confirmed that Xfinity must file the claim for stolen-in-transit devices. Xfinity never did.
I filed a police report, submitted photos, receipts, and every bit of proof. Xfinity denied my claim twice, saying the phone was “active.” Their own records prove otherwise — the phone was activated two hours before it was even delivered.
Despite that clear evidence, Xfinity has closed my case and refuses to reopen it, hiding behind “policy.” Meanwhile, they’re billing me monthly for a phone I never received.
This isn’t a mistake — this is a systemic scam.
Check the forums — dozens of customers report the same thing: phones “delivered” empty, activated by someone else, and then the victims get billed while Xfinity refuses to fix it.
We are being stolen from, lied to, and ignored by a billion-dollar company. I’m escalating to the FCC, FTC, and State Attorney General and urging everyone else affected to do the same.
Xfinity, you are charging customers for stolen phones — own up, investigate, and refund your victims.
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