1 Message
Billing
There has been so many times when I sign in to go pay my Xfinity Mobile Bill in the Xfinity App and put my debit card information in and it constantly just kicks me out of the app with some error code every year I say I’m switching carriers because I’ve had so many problems and it’s very frustrating that you can’t pay your Xfinity Mobile Bill with your checking or savings account but you pay your Xfinity Internet with your banking information that makes no sense at all. And when I have to call customer service i literally start to get anxiety because the process to get to a live agent is just ridiculous I don’t know why they bother sending you a survey seeing where they can improve their service because I’ve been with them just for about four years now and I’ve Been complaining about the same thing and it still hasn’t changed
XfinityMarcus
Official Employee
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1K Messages
24 days ago
user_57ebuw Thank you for taking the time to reach out through the use of the Xfinity Community Forums page. Staying on top of your billing is extremely important to avoid any interruptions with service, so I know how frustrating it would be to have the option to make a payment taken away and instead giving you an error. We are happy you have chosen Xfinity as your service provider and don't want to lose you as a customer over something we can absolutely get resolved together.
As for the anxiety, I would definitely just recommend reaching out to our virtual teams for assistance to avoid the phone altogether and get the resolutions you need.
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