user_85i2yq, Hi there! Thanks for reaching out. As a consumer myself, I understand the importance of being able to pay your bill and changing the payment. We are the perfect place to go for support. We are a team of experts who are dedicated to resolving payment concerns such as this over social media. What method are you using to pay your bill? Are you attempting to make a one time payment online like in the steps in this link here?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_sen91u Thanks for posting on our Community Forums. We'd like to help with your billing concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
user_85i2yq
Visitor
•
1 Message
3 days ago
I need to pay my bill and I can't get it to change my payment in the service message
1
0
XfinityDilary
Official Employee
•
2.2K Messages
3 days ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0