Blacklist phone remover

Hello my name is [Edited: "Personal Information"]. I moved my line from T-mobile to Xfinity Mobile and I bought from Xfinity. Now my phone said it’s in blacklist I can use my phone no more. I don’t know what to do now can you help me please. IMEI number is [Edited: "Personal Information"] They trying crazy because of this issue. Please help me remove the blacklist from my phone thank you

Responses

XfinitySeth

Official Employee

•

83 Messages

13 days ago

We infinitely appreciate you joining the Xfinity Mobile family user_dh57kh, and you've come to the right place for help! I understand how crucial having your line active is, so we'll do everything we can to get you back in action 👍

To get started, please send me a direct chat message with your full name, and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.

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Devices

user_dh57kh

Blacklist phone remover

XfinitySeth

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