Thank you for reaching out here @user_63bxvb. I will be happy to look into any cable line issue from here. Could you send me a direct message with the full name and complete address for your service?
user_63bxvb Thank you for the update! We are glad to hear the line was taken care of for you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJohnG
Official Employee
•
2.9K Messages
10 months ago
Thank you for reaching out here @user_63bxvb. I will be happy to look into any cable line issue from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
user_63bxvb
Visitor
•
4 Messages
10 months ago
has been corrected by technician
1
0