Visitor

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3 Messages

Friday, November 14th, 2025 12:59 AM

Closed

Can you get me an agent that can finish setting up my phone.

Your Agent RAHUL was helping me set up my phone when your AI thing jumped in.  Now I don't know what I still have to do to finish setting up my phone. Can you send me back to a HUMAN Agent?

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Visitor

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3 Messages

6 months ago

Well can you get me someone that can finish what Rahul started before she was cut off?

Visitor

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3 Messages

WOW!   If I had known that I would be in contact with you guys for over 4 hours trying to get my phone transferred to X-finity Mobile, I would never have started this.

Official Employee

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2.1K Messages

user_e4zhcg thank you for using the Xfinity Community Forums page to reach out. I would be happy to assist you with your concerns completing your device setup. Which part of the process are you stuck on?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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