Visitor
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7 Messages
CANCEL Mobile phone I never received, refund my money, stop billing me for device I don't have
RE: ECM Ticket [Edited: "Personal Information"] telephone: [Edited: "Personal Information"] sitting unresolved for a long time. Each call I make to Xfinity goes unresolved with promises and NO resolution. 1) My device ending in 0971 was paid off in full on 1/12/26, I have receipts. 2) PLEASE STOP billing me monthly for a new device - I cancelled upgrade device because I never received new device. 3) Please send full refunds paid on 3/1726 for new device never received, I DO NOT want new device. You owe me $143.30 plus $129.42 for taxes money paid on new device NEVER received, I DO NOT Want. Stop billing me money device charges. You owe me for monthly device charges for February and March 2026. I will contact my bank and a legal attorney. Please return money you owe me to credit card on file ASAP. I went to Xfinity store and manager put in problem ticket over 2 months ago and you still have not resolved or sent refund for money you owe me. Please resolve this.
XfinityEricB
Official Employee
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3.3K Messages
18 days ago
@user_faadd8 Thanks for reaching out about a cancelled mobile order that you no long want, and a ticket sitting open for quite some time. This certainly must be concerning after so much time has passed. We would be happy to help get this escalated for you to get it resolved right away. Can you send us a direct message with your full name, and the full service address of the mobile account to get this resolved for you as quickly as possible.
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