Visitor
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1 Message
Cannot upgrade line via app
Frustrating not being able to speak to a representative when trying to purchase a new device. The app won’t allow me to complete the order. I’m even considering getting two new phones, upgrading my lines from BYOD phones.
XfinityJeff
Official Employee
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777 Posts
5 days ago
Good morning @superdust1021, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are having issues getting an agent on the phone to discuss new phones, but you have come to the right place for this. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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