Visitor
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2 Messages
Can't buy a phone for a month after multiple attempts
I have premium unlimited and have been trying to get a phone for a month either online or in a store. Xfinity apparently have a policy of shipping the phone to the address on file. My problem is my apartment complex uses a mailing service to securely accept mail and hand deliver it to me when I am home. Don't even get me started on their stores in the denver area. I have been to different stores only to be told they ran out of the phone model or some other excuse. Every Interaction with customer service means spending 30 to 1 hour that goes no where.
XfinityThomasB
Official Employee
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1.9K Messages
3 days ago
Greetings user_4kuivk
This is never the experience we want a valued member of the Xfinity family to have. Our policies are something we are truly unable to modify, but what was the device that you are interested in? Appreciate you reaching out to us for support.
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user_4kuivk
Visitor
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2 Messages
3 days ago
Samsung s25 series. I went to a store yesterday .. my 6th visit to a store empty handed. I am closing the account soon and move to a different carrier.
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