Visitor
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4 Messages
Can't get Motorola phone to ring with anything but default Hello Moto
I'm having the same issue with my Motorola's. Both the new Edge 2025 and the new g stylus 2025 we got from Xfinity store 9 days ago . No matter what the ringer settings are changed to the phone only rings the default Hello Moto. I've tried resetting it and cleared cache. Powered down and reset the phone with no response to new ringer's.
XfinityMartyR
Official Employee
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2.9K Messages
17 hours ago
Thanks for reaching out. Here are a few things to try.
*Disable "Power on sounds": Open Settings, go to "Sound & vibration," scroll down, and turn off "Power on sounds".
*Check Individual Contact Settings: If the issue is with a specific caller, open the Contacts app, select the contact, tap the three dots, and check if a specific ringtone is set.
*Restart/Power Cycle: Power cycle the phone to refresh settings.
*Reset App Preferences: Go to Settings > System > Advanced > Reset Options > Reset App Preferences.
*Clear Cache/Storage for Sound Picker: Go to Settings > Apps > See all apps > Select "Sound" or "Media" app > Storage & Cache > Clear Cache.
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