Can't get to activate S25 Ultra

Existing Xfinity Mobile Customer.

Got unlocked S25 ultra yesterday and have been trying to activate same number on new device since then. Have been in called for several hours, been to store had numerous chats over xfinity assistant. But it's of no help.

To give a comparison of problem, I was able to activate my existing number with T-Mobile within seconds on a new device.

It's been a day now without access. My whole work is stopped as I can't access my number. Many of the apps have two factor authentication.

Hoping a swift help from xfinity.

Responses

XfinityDena

Official Employee

•

2.9K Messages

9 days ago

@user_puu8h9 I am sorry to hear about the issues you are having with the phone. Are you still unable to access your phone number?

0

U

user_uk4zp0

1 Message

2 days ago

18 Feb 2024, still got message my device S25 Ultra is incompatible with xfinity (physical sim).

1

0

XfinityRaul

Official Employee

•

1.7K Messages

@user_uk4zp0 Good morning, thank you for reaching out today! I do have to apologize though; due to account security reasons we cannot help with this issue over social media.

For assistance with this matter, please give us a call at 1 (888) 936-4968 or chat online at https://www.xfinity.com/xfinityassistant/?channel=xMobile and one of our experts will be happy to look into this for you!

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6 hours ago

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user_puu8h9

Can't get to activate S25 Ultra

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