Hey @user_z3mkga, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience. Could you please provide more detail pertaining to issue at hand? Are you able to receive and make calls but only having an audio problem? Have you ensured that all volumes on the device such as "In-Call Volume". We hope to hear from you soon.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good afternoon user_2k80yj! Sorry to hear you are experiencing issues with your phone. We are certainly happy to assist, what type of phone are you using? What troubleshooting steps have you taken so far?
user_z3mkga
Visitor
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1 Message
24 days ago
same problem with receiving a call when i answer they cant hear me
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XfinityJon
Official Employee
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139 Messages
22 days ago
Good afternoon user_2k80yj! Sorry to hear you are experiencing issues with your phone. We are certainly happy to assist, what type of phone are you using? What troubleshooting steps have you taken so far?
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