Visitor
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4 Messages
Can’t port number
I have had no success in transferring my phone number to Xfinity. Originally when I applied for line in app, it asked for IMEI2 but I was told my phone wouldn’t work with esim. So I was sent a nano sim that took six days to arrive. My service had lapsed for other carrier had lapsed by then so I was without service for four days
Accepted Solution
user_o8o027
Visitor
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4 Messages
26 days ago
Well after over seven hours with various agents, I cancelled the order. I must have spoken to 6 or more agents assuring me they could resolve the issue before eventually suggesting I get a new number. Not a chance with a number that I’ve had for over 10 years. But I realized if xfinity mobile couldn’t port my number, how could I trust the service. Especially since I had used the number before with Xfinity.
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user_o8o027
Visitor
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4 Messages
27 days ago
I’m not sure about this format. Anyway, got sim today and 5 hours later no service. Fortunately I have extension from previous provider and will be going back if not resolved in two days.
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XfinityThomasA
Official Employee
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2.6K Messages
25 days ago
Thank you for your feedback and for joining the Xfinity Forums community, user_o8o027. Our team can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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