Visitor
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3 Messages
Can’t port number
I have had no success in transferring my phone number to Xfinity. Originally when I applied for line in app, it asked for IMEI2 but I was told my phone wouldn’t work with esim. So I was sent a nano sim that took six days to arrive. My service had lapsed for other carrier had lapsed by then so I was without service for four days
Accepted Solution
user_o8o027
Visitor
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3 Messages
10 hours ago
Well after over seven hours with various agents, I cancelled the order. I must have spoken to 6 or more agents assuring me they could resolve the issue before eventually suggesting I get a new number. Not a chance with a number that I’ve had for over 10 years. But I realized if xfinity mobile couldn’t port my number, how could I trust the service. Especially since I had used the number before with Xfinity.
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user_o8o027
Visitor
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3 Messages
1 day ago
I’m not sure about this format. Anyway, got sim today and 5 hours later no service. Fortunately I have extension from previous provider and will be going back if not resolved in two days.
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