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user_h0z0vx
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Tuesday, April 15th, 2025 4:47 AM

cant talk to an agent?

the chat support says i cant talk to an agent about my mobile services, due to an outage of legacy tv? get this out of my face where is a human? 

nothing leads to anything to talk to a human, i just need to swap phones and yall's auto system wont let me...

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Updated 

1 month ago

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XfinityBenjaminM

Official Employee

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2.1K Messages

1 month ago

 

user_h0z0vx Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to see what we can do to help. Please send a Direct Message with your full name and address. Herea re instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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