cant talk to an agent?

the chat support says i cant talk to an agent about my mobile services, due to an outage of legacy tv? get this out of my face where is a human?

nothing leads to anything to talk to a human, i just need to swap phones and yall's auto system wont let me...

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XfinityBenjaminM

Official Employee

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3.1K Posts

1 year ago

user_h0z0vx Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to see what we can do to help. Please send a Direct Message with your full name and address. Herea re instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_a0df13

Visitor

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1 Message

[Edited: "Inflammatory/Solicitation"]

I have been on the phone with them for one hour and can not get past the [Edited: "Language"] automated [Edited: "Language"].

Does this company not have employees anymore?

I will be dumping them before the end of this week.

(edited)

1 year ago

0

XfinityJohnG

Official Employee

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2.9K Posts

Thank you for reaching out here @user_a0df13. I would be happy to assist you from here with any account or service problem. What issue did you need help with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

1 year ago

0

Devices

user_h0z0vx

cant talk to an agent?

XfinityBenjaminM

user_a0df13

XfinityJohnG

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