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user_lh6eu2
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2 Messages

Monday, September 22nd, 2025

Carrier Lock SIM Locked

Have a claim open for a month now. Between carriers and Xfinity will not unlock the SIM lock on my Iphone 14.  Phone purchased through Xfinity Mobile when I became a mobile customer two years ago . Phone has been paid off.  They are refusing to unlock the phone.  Keep getting the run around.  Filed complain with FCC and still an issue.  Need someone to assist.

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14 days ago

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XfinityEmilyB

Official Employee

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2.4K Messages

15 days ago

 

user_lh6eu2 Welcome to our community forum! Thank you for reaching out so we can help with your SIM unlock request for your iPhone 14. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

 

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user_lh6eu2

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@XfinityEmilyB​ - Did this. How long until someone resolves this issue?  

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14 days ago

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