Visitor

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1 Message

Monday, June 30th, 2025

Comcast currently unavailable" when adding your Comcast email to iPhone and iPad

Yesterday afternoon both my IOS devices stopped receiving emails from comcast. I tried everything, even went as far as deleting the mail app and trying to reinstall comcast mail service but when I do I get "Comcast currently unavailable". I called Comcast but couldn't get a human on the phone, I called Apple and they tried everything they thought could be causing the issue but I still get the error. I have the latest version of IOS and am not running any VPN. I read some of the older posts and they seem to be more related to VPN which is not the case for me. It is strange that it started on both my IOS devices (iPhone and iPad) at the same time. I can logon successfully and get email if I use a browser on my iPhone and iPad. I am at a loss at this point, any help would be appreciated.

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Official Employee

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2.2K Messages

1 month ago

 

Phatboy64 Welcome to our community forum! Thanks for reaching out so we can answer your questions about your Xfinity Email. We can help with any issues you encounter trying to access your Email through our wesite. If you are noticing an issue with a third party mail application, I would recommend working with the owner of the software to further troubleshoot. 

 

Visitor

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1 Message

1 month ago

It seems IOS 15.8.4 could be knocking out comcast email.  Two iphones, same model, one with latest OS, one with not.  Updated phone now say Comcast unavailable.

Official Employee

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2K Messages

@user_658a36 Thank you for connecting with us about your email concerns. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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