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user_ctgqzy
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Friday, November 8th, 2024 10:45 PM

Complaint with trade in

I’ve worked on a trade in problem since April. The check for trade in was issues with my name spelled wrong and I cannot cash it. This is theft at this point. So many tickets filed. So many failed promises to call and resolve it. I want to file a formal complaint. How does this happen?

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2 days ago

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XfinityAlyssaA

Official Employee

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1.7K Messages

23 days ago

Good afternoon @user_ctgqzy and happy Sunday, thank you for reaching out to our dedicated Forums team, we appreciate it. I'm sorry to hear about your trade in issues and that your name was spelled wrong, I understand your frustrations and where you are coming from. Thank you for bringing this to our attention and assure you that our team is here to help get this resolved. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account. 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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user_6pslab

1 Message

4 days ago

I have the same problem. Had over 6 calls with customer service all promising that that my trade-in credit will be taken cared of, it's been  6 months !

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XfinityJamesC

Official Employee

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1.7K Messages

Greetings, @user_6pslab! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your trade-in credit, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.


If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

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