complaints

@XfinityMarshante​ 

I told her multiple times I had a balance on 2 out of the 3 devices for $300 each so a total of $600. She told me not to worry Xfinity takes care of that, so I assumed Xfinity paid me out directly to my previous carrier. SO we continued the switch and then we ran into a problem when the phones wouldn’t connect because they were locked, she kept trying to argue that on her end they were showing unlocked, what she was seeing unlocked was the the actual number NOT the devices. So my lines were canceled and now had no phones to used. It’s been over 2 and half weeks now. I spoke to multiple superiors, each one promising me things they haven’t been able to do. One said they’d deal with the payment, then I called back and said they couldn’t, so they promised me 2 prepaid cards with $300 on each so that I could pay the carrier. Gave them the time they said I’d receive NEVER GOT THEM, I asked if they  could give me temporary devices & numbers they said yes that I had to just go to a store near me. So I go and I explain they looked at me like I was crazy so I made a fool out myself. !!
So I called again at this point I’m talking to the 3rd supervisor - he promised $900 for the inconvenience never got that either. I called for the last time and ALL THEY COULD SAY WAS THEY DIDNT THE CONFIRMATION NUMBER I WAS PROVIDED, they didn’t see the $900 I was promised. basically they couldn’t do anything about it. But that i would get a call within 24-48 hrs and I’m yet to get that call. It’s been over 48 hrs by the way!!!! 

All I wanted was for Xfinity to fix the problem!!!! 
because now I’m being charged for activations fees for lines that aren’t being used, & I’m stuck paying my previous carrier for the devices for the mistake Xfinity made !!!
 

Thank you, I appreciate you sharing the details of your experience and we would love the opportunity to assist you further, here. May I please ask that you send us a direct message with your full name and service address? 

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