complaints

@XfinityMarshante​ 

I told her multiple times I had a balance on 2 out of the 3 devices for $300 each so a total of $600. She told me not to worry Xfinity takes care of that, so I assumed Xfinity paid me out directly to my previous carrier. SO we continued the switch and then we ran into a problem when the phones wouldn’t connect because they were locked, she kept trying to argue that on her end they were showing unlocked, what she was seeing unlocked was the the actual number NOT the devices. So my lines were canceled and now had no phones to used. It’s been over 2 and half weeks now. I spoke to multiple superiors, each one promising me things they haven’t been able to do. One said they’d deal with the payment, then I called back and said they couldn’t, so they promised me 2 prepaid cards with $300 on each so that I could pay the carrier. Gave them the time they said I’d receive NEVER GOT THEM, I asked if they  could give me temporary devices & numbers they said yes that I had to just go to a store near me. So I go and I explain they looked at me like I was crazy so I made a fool out myself. !!
So I called again at this point I’m talking to the 3rd supervisor - he promised $900 for the inconvenience never got that either. I called for the last time and ALL THEY COULD SAY WAS THEY DIDNT THE CONFIRMATION NUMBER I WAS PROVIDED, they didn’t see the $900 I was promised. basically they couldn’t do anything about it. But that i would get a call within 24-48 hrs and I’m yet to get that call. It’s been over 48 hrs by the way!!!! 

All I wanted was for Xfinity to fix the problem!!!! 
because now I’m being charged for activations fees for lines that aren’t being used, & I’m stuck paying my previous carrier for the devices for the mistake Xfinity made !!!
 

Thank you, I appreciate you sharing the details of your experience and we would love the opportunity to assist you further, here. May I please ask that you send us a direct message with your full name and service address? 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Good afternoon user_n5092u. This is definitely not the experience we want you or any customer to have. You have reached the right team, we are corporate employees who can assist with a variety of different concerns. I would be more than happy to assist you. I will need some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.