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user_3kh6yl
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1st Like

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Monday, December 9th, 2024 7:01 PM

Corporate Complaint

What is a phone number or email for the corporate office to file a complaint? I've spent hours on the phone with customer service without any viable results!

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Updated 

2 days ago

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XfinityGabriel

Official Employee

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2K Messages

1 month ago

 

user_3kh6yl, Hi! Thanks for taking the time to reach out. This is definitely not the experience we like to hear about with spending hours without results. You've come to the right place to file a complaint. Over social media, we are a dedicated team of Comcast Corporate Experts who can help with this. Would you mind providing some more details of what happened?

 

2

user_wmip2b

3 Messages

my 94 year old mother mother has a land line that hasn't been working right for inbound calls for over a month,   After at least 4 online chats ,

one in Xfinity store and one video chat in the store.  We have gotten nowhere.   They told me her modem was fine so no need to replace it.

I technician is coming out Monday .....another bill to pay and another day for me to take off.  She is already paying $197 a month for a phone & wifi for her Kindle to read books.
   No one can explain why outbound calls are fine but inbound calls take 3-4 times. to reach her plus why sometimes its going to Voice Mail when she doesn't us it as she used an answering machine....easier to see.   In fact in the last 24 hour Comcast Service has called at least 2 times and stopped on the first ring or two !

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1 month ago

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XfinityBillie

Official Employee

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3K Messages

 

user_wmip2b I definitely understand the frustration and we would be happy to make sure we are following up with you after the technician visit to ensure the phone service is working well. I would also love to take a look and evaluate the account for you and make sure your mother is in the best package to meet her needs, at the best price possible. Please send us a DM to Xfinity Support with your full name, the account holder's name if different and the service address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it


 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_pef7pz

1 Message

10 days ago

I need to file a complaint to corporate. XFINITY stole money from our account and instead of issuing a refund, they sent us a bill. Our bank has not received a credit/ chargeback to our account, but they are insisting that they sent it. I have been trying to resolve this issue since October of 2024. I have spoken to a dozen different CSR and supervisors. I need the email address to file an official complaint. There is no longer a DM button to send a message on this page. 

(edited)

1

XfinityGabriel

Official Employee

 • 

2K Messages

 

user_pef7pz, Hi there! Thanks for taking the time to reach out and for your patience while waiting for a response. I can understand wanting to file a complaint to corporate if I did not receive a refund and received a bill instead. This is definitely not the experience we like to hear about. I am sorry to learn that you have not received a solution to this since October after speaking with different supervisors and representatives. You've reached the right place. Our team of experts specializes in providing solutions in a timely manner to refund requests such as this over social media. To further assist, please send us a direct message with your first/last name and full address so we can ensure we pull up the correct account. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 days ago

0

user_2yu6vc

1 Message

2 days ago

I was charged for 2 extra phones and charged the amount of about $50. more than I should have been for 7 months.  I should have caught it earlier but thought it was the cable charge not the mobile phone charge.  After 5 calls that lasted well over an hour talking to the billing department, the fraud department and several others, I was told that I must have had 3 phones. I never had more than one phone.  The money is around $200. that I am owed but that is beside the point.  I felt like they were not believing me and I was being given the runaround. I felt like calling the CEO and talking to him directly.  

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