Current customer

@user_vwwnzp This is definitely not the experience we want for our valued customers, and I would love to see if there is anything we can do to help you receive the other card. 

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good morning,

I have already done this and been told that unfortunately i can check the status by calling a number and that is all that can be done.

I spent over an hour speaking to someone more concerned with selling me more products than helping me figure out my issue.

upon speaking to the dept who handles these problems told me nothing he can do i already received my card and my husband wont be getting one.

I will happily take my business elsewhere, I do not think this is the way business should be done!

@user_vwwnzp I'm not seeing where you have worked directly with our Forums team regarding this concern and we would love the opportunity to help you with resolving the concerns. I do see that you've just sent us a DM, and I will be happy to continue assisting you there.