CUSTOMER Service Complaint

My iPhone 16 Pro was not delivered by FedEx. I contacted Xfinity mobile three times to report and follow-up on the issue and experience extremely long wait times, rude associates, and was ultimately lied to by a "manager." This experience has left me exhausted; therefore, I have decided to cancel both phones and stay with Verizon. I cannot image dealing with the mobile department and its unorganized processes and staff going forward. 

If you want more details, please contact me at [Edited: "Personal Information"] or read the case notes if anyone bothered to include them.

Disappointed customer

[Edited: "Personal Information"]