Visitor
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2 Messages
Customer Service won't honor promotion on phone
I ported over two numbers, one received a $500 off phone promotion, and the other received a $400 off promotion (both over 24 months). Both phones just finished paying off, and I only received $249.96 in promotional credit off the first phone and $283.22 off the second phone. I called customer service, and after going through 4 people, the lady literally laughed and said they were "unable to assist" with this, refused to connect me to anyone else for assistance and suggested I "google corporate escalations" because she was "told in a meeting it was on the website" but couldn't give me any further assistance. I am sick that I have been cheated like this! I called in the beginning of the payments and was assured that the discrepancy would come off at the end of the payments--but obviously it didn't. Very, very disappointed with Xfinity!
XfinityJosephA
Official Employee
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1.7K Messages
25 days ago
Hello, @user_6a022d thanks for sharing your experience with us. We can always take a closer look at your account and do all we can to help with the promotion. Feel free to send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
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user_0mzmak
Visitor
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1 Message
16 days ago
I am experiencing a similar problem.
ported over three numbers. I am owed $200 a phone remaining balance. Hours on line, a 47 minute phone call to customer service, a trip to xfinity store, still not resolved. Promotion seems no more than a bait and switch. Numerous similar complaints online.
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