Visitor
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2 Messages
customer service
Ordered replacement phones on 7/29 that were shipped 7/30. On 7/31 the phones got to FedEx and have not moved in 21 days. Opened a support ticket that keeps getting extened every 24-48 hrs with no resolution. How can we close the ticket so I can reorder the devices?
XfinityMatthew
Official Employee
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937 Messages
2 months ago
Hello @user_05z172 Have you reached out to FedEx to see why they have them still? They do require a signature from someone over 18 so if no one was home after multiple delivery attempts they hold the package.
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