customer service

I was promised to get reimbursed my balance on phone I bought from other provider if I switch to Xfinity. Its been almost 3 months since I switched but I have not received it yet. I called many times to follow up. I was even promised I will received a physical card for the reimbursement but has not received it yet. PLEASE HELP> I was scammed by your agent. Every time I followed up they promised many things but all the promises was not received.

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XfinityJorge

Official Employee

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2.5K Messages

15 days ago

user_0btat8 Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. I understand that you are having some issues with your refund and our Xfinity Mobile service. Our team is here happy for the opportunity to work together to make this right. In order to get started can you please send me a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

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user_0btat8

customer service

XfinityJorge

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