customer support

My phones are not unlocked after spending two hours on chat last evening and stopping by an Xfinity store. My service was cancelled during the chat and now I am without service and my husband has a health condition and needs service. I need help ASAP. I've tried chatting again, and it will not engage beyond AI.

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XfinityQue

Official Employee

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254 Messages

2 months ago

user_nvk60k Hey, thanks for reaching out. I apologize about your experience. I can help you, and take a look into this. We need to make sure you and your family have working service. If you could send me a direct message, that would be great. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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user_nvk60k

customer support

XfinityQue

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