Visitor
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3 Messages
device credits not showing for almost a year now, despite calling, chatting over 10 times
I traded in three devices, which were supposed to be $830 credit each. I have not received one credit yet, despite several Xfinity employees saying they have seen the devices were received and being told that i would start getting the credits I am supposed to get immediately. I have had at quite a few employees tell me they were getting it fixed, but it has never been fixed, and at this point it feels like my devices were stolen. You received them, said you received them and I should be getting credits, but I am not. This needs to get fixed. Going on a full year now!
XfinityRay
Official Employee
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3.6K Messages
20 days ago
Hi there, @user_2axpud! Thank you for taking the time out of your day to reach out about the device credits. We can look into this with you and find out why those are not applying. We want to get this turned around!
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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