Visitor
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1 Message
Device credits not showing up on bill
We are not seeing the promised device credits listed on our bill. Can someone look into this? It appears we are being overcharged. We were promised that if we switched from another mobile company and signed up for 24 month payments we would receive monthly device credits for both phones. Currently being charged the full amount with no credits.
user_minigrov
Visitor
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4 Messages
7 days ago
I have been facing the same case for a year(Dec 2024 TradeIn). Let's team up to formally file a complaint with the FCC if they are ignoring our countless calls.
(edited)
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XfinityThomasB
Official Employee
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2.4K Messages
5 days ago
user_02y10t Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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