Visitor
•
4 Messages
Device Unlock
I have 4 phones on my account that are paid off but only 3 of them got device unlocked. The last one is not device unlocked it say “sim lock” I have put in many requests to get it unlocked. Why am I not able to get it unlocked?
XfinityAdrienne
Official Employee
•
2.4K Messages
13 days ago
Good Morning, @user_lsiz19! Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message.
I would be more than happy to work with you directly regarding submitting a ticket for our team to investigate the devices and getting unlocked.
0
0