Visitor
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1 Message
Device Upgrade
Hello, I am interested in upgrading my devices but everytime I try to check out says i am unable to. My work hours don't align with your business hours to try to get this done in person.
Visitor
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1 Message
Hello, I am interested in upgrading my devices but everytime I try to check out says i am unable to. My work hours don't align with your business hours to try to get this done in person.
DreamSayerZ
Problem Solver
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1.1K Messages
13 days ago
Try clearing your browser cache and cookies or use a Private browsing session.
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XfinityRoberto
Official Employee
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2.6K Messages
11 days ago
Hi there and welcome to Comcast @ReezyM. I am sorry to hear that you have not been able to get your upgrade on your devices. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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