1 Message
Devices unlocked
I have fully paid off my iPhone 13, but I am facing an issue with unlocking it. Despite settling all payments, I have been informed that it cannot be unlocked because of a previous insurance claim with Assurant. I am requesting either the phone to be unlocked as I have fulfilled all payment obligations, or alternatively, a full refund for the device.
XfinityTony
Official Employee
•
1K Messages
29 days ago
@user_p8lglw
Thank you for reaching out! I am sorry to hear about your issues in getting your phone unlocked. I am going to do everything possible to help you out. Please, send a DM to Xfinity Support with your full name and address to get started.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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