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I am simply trying to change my legal name on my account. I have been trying for 2 years. I have called countless times. I have gone into the store. I have produced my marriage license. Every time, I am promised it will be changed... yet, it has not been.
Good morning @user_t0wv4j, and thanks for reaching out to us on the Xfinity forums. I am sorry to hear that you have been trying to change the legal name on the account for so long without a resolution, but you have reached the right group that can take a look at that for you. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_t0wv4j
Visitor
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3 Messages
10 months ago
Where can I direct message someone?
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BruceW
Gold Problem Solver
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27.5K Messages
10 months ago
Be aware that using Direct Messaging before you have been asked to do so is considered a violation of the Forum Acceptable Use Policy. See https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236 and https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c.
You are encouraged to first post a description of your question or problem in the appropriate Forum topic section without including any personal information. If personal information is needed you'll be asked to provide it in a private Direct Message.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
0
user_t0wv4j
Visitor
•
3 Messages
10 months ago
I am simply trying to change my legal name on my account. I have been trying for 2 years. I have called countless times. I have gone into the store. I have produced my marriage license. Every time, I am promised it will be changed... yet, it has not been.
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0