Disappoined with Xfinity

After over 20 years of being a loyal customer to Xfinity, i decided to try a streaming approach to my internet/entertainment needs. Xfinity thanked me by charging me for a mobile phone that i never used. I only accepted the mobile device in November '2025 in order to get a better price with a package. I was told at the time that it was not a contract, that i could return the phone if i ever cancelled my subscription with Xfinity.  I took the hard decision in early March '2026 to change providers. I have made multiple calls with no recourse provided. I will remember this when the opportunity comes up and when asked about my experience with Xfihnity and when friends/network ask me about Xfinity. This was a terrible way to part ways with Xfinity after 20+ years of loyal subscribership. I am highly disappointed.

Eventually Xfinity will call me and try to re-coup my business, odd that they would not address my issue to satisfaction now.  I was kicked around to various departments, promised calls back in 48 hours, etc etc, but in the end Xfinity simply charged my credit card and moved on.  Odd way to do business.  In my summary 20 years x $230 a month = $55,000 was yielded from me and they destroyed any confidence I had in them for a $125 device that I don't feel I owe them.

Ricardo [Edited: "Personal Information"]